Frequently Asked Questions (FAQ)

Do I need to make an appointment?
As we often get booked out on weekends, we recommend making an appointment for Saturdays and Sundays. This allows us to provide you with full, personalised service to assist you in finding the gown of your dreams. All our appointments are obligation-free.

How long does it take to order my wedding gown?
As with all aspects of your wedding day, it is best to start early. Most gowns require 4 months lead time for delivery in store. We would recommend allowing a further 2-4 weeks for final fittings prior to your wedding date. 

What happens after I order my dress?
As soon as the dress arrives in-store, we notify you immediately and arrange an appointment for you to come in and try on your new gown. We normally don't arrange any further fittings until 3-4 weeks before your wedding date, so that we reduce the number of fittings required in the lead up to your big day. For your final fitting, you should bring along your chosen shoes and underwear that you will be wearing on your wedding day.

What happens if my weight changes before my wedding day?
Many brides lose weight prior to their wedding day. Our staff are able to advise the best way to accommodate this. You can be confident when leaving our store that your gown will be the perfect fit.

Do I need to bring anything when I am trying on wedding gowns?
We welcome you to bring your family and friends to offer their opinion when trying on gowns. It is not essential to bring the right shoes or underwear garments, however, these may assist you to get the right look and feel of the gown.

I'm getting married in 4 weeks. Can I still get a wedding dress?
Yes. We carry a large range of gowns in all sizes and colours in stock. We are also able to order selected gowns with short lead times.

Do you offer a lay-by service? What methods of payment do you accept?
We understand that your wedding gown is a big financial commitment, so we offer a flexible lay-by service, with payments tailored to suit your individual needs.

We accept Visa, Mastercard, EFTPOS, cheque by management approval and of course cash!

Are your gowns ordered specially for me, or do they come in a standard size? Is there an extra charge for alterations?

Gowns are ordered as close to your personal measurements as possible, however, suppliers do work to standard sizing. We offer a complete alterations service for all our gowns, to ensure the perfect fit for your special day. Our staff are highly professional with many years experience in the Bridal Industry.

Alterations are subject to an additional fee at competitive rates. Individual quotes are provided at your initial consultation, once the gown arrives in-store.